Returns & Exchanges

At Songmont, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return or exchange eligible items within 30 days of delivery in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in the original Songmont packaging, ensuring all dust bags, tags, and protective coverings are included to maintain product integrity.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of receiving your return authorization.

• 4.
  Receive Your Refund

  Once our studio inspects the returned item, your refund will be processed to the original payment method within 5-10 business days.